TERMS AND CONDITIONS

These are the terms and conditions governing the use of this website and the agreement between you and CHILIA Group (hereinafter, "The Terms"). These Terms define the rights and obligations of all users (referred to as “you” / “your”) and CHILIA Group (referred to as “we” / “our” / “us” / “the Vendor”) regarding the products and services we offer through this website or our app (collectively referred to as "CHILIA Group services"). Please read these Terms and our Privacy Statement carefully before completing your purchase. By using this website or placing an order, you agree to be bound by these Terms and our Privacy Statement. If you disagree with any of the Terms or the Privacy Statement, do not proceed with your order.

The Legal Bits

We are CHILIA Group, a company registered in Prishtina, Kosovo. Our headquarter is located at Qafe Prishtine, Kosovo 10000.
By shopping with us or accessing our services via the website or app, these terms apply. These Terms are important for both parties as they clarify our mutual expectations and provide helpful information. We regularly update these Terms and our Help pages, so please review them before making a purchase, as the latest version will apply.

About You

To shop with us, you need to meet the following criteria:

• Be at least 16 years old.
• Have a credit or debit card that we accept (check the bottom of the page for current payment providers).
• Be authorized to use the credit or debit card (e.g., the card is in your name or you have permission to use it).
• You can make purchases with the option to pay cash on delivery.

Placing an Order

When you place an order, you should receive an email confirming your order. A basic pre-authorization check will be performed to ensure your card has sufficient funds.
We will only accept your order once the payment has been approved and your card has been debited. You may be able to cancel (but not modify) your order shortly after placing it — the cancellation window depends on the delivery option selected and will be outlined in your acknowledgment email. If you miss this window, you’ll need to return the original item(s) and place a new order.
All purchases are subject to availability and price confirmation. If there are any issues with your order, we will reach out to you.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• Cash on delivery

Your payment will be processed when your order is shipped.
Some banks may show both the pre-authorization and the actual charge. The pre-authorization will automatically be released; if it doesn’t, we recommend contacting your bank to ensure it is cleared as soon as possible.

Have Any Questions or Issues?

If you have any issues or need assistance, please contact our customer service team, and we will work with you to resolve any concerns.

• Email us
• Connect with us on social media platforms (Instagram, Facebook).