No, you can place an order without having an account. We suggest creating an account to begin adding items to your Wishlist; however, you have the option to place orders as a guest and sign up at your convenience.
If you've forgotten your password, you can reset it by clicking the "Forgot Password" link on the login page. Follow the instructions sent to your email to create a new password.
Of course! Our Customer Service Advisors are ready to assist you. You can reach us through live chat or by emailing [email protected]. We're also available to help via our social media channels on Facebook and Instagram.
Our website provides detailed size guides and fit advice on product pages. You can also reach out to customer service if you need further assistance.
Yes, it's possible to cancel certain items before we process your order. Simply reach out to us with your cancellation request, and we'll handle it accordingly. While we cannot add items to an existing order, you are welcome to place a new order for any additional items. For further details, please refer to our Return & Refund Policy.
We only offer shopping in euros at this time. However, we do accept orders from anywhere in the EU and the Balkans.
If you pay by debit or credit card, CHILIA Group will process payment when your order is placed on our site. For credit card payments, full payment is typically charged once your order is ready for shipping, though your bank or card issuer may reserve the order amount immediately.
We currently accept Visa, MasterCard, and Cash on Delivery. Payment via PayPal will be available soon as we work to enhance the experience for our customers.
We take the privacy and security of your personal data seriously, sharing it only with your consent or if legally permitted to. For more information, please refer to the CHILIA Group Privacy Policy.
Unfortunately, we do not offer a reservation system at this time. Items are available on a first-come, first-served basis.
Yes. All products from CHILIA Group are 100% authentic and sourced directly from trusted manufacturers.
Your order will be carefully packaged in a custom CHILIA Group box to ensure it arrives in perfect condition.
If you have any questions or concerns, please reach out to us directly to inquire about the status of your order. You can contact us via our social media platforms or by email at [email protected]. Please note: Orders within Kosovo may take up to 48 hours for delivery, while orders from Albania, Macedonia, or other countries in the region may take up to 3 days to deliver to your address.
For more information on return conditions, please visit our dedicated returns policy page.